Customer Relationship Management (CRM) Manager


+ Identify key areas of improvement across global customer journey to reduce frictions and increase loyalty.

+ Drive those improvements and efficiencies across the whole spectrum of touch points and through adoption of reliable CRM system.

+ Build specific lifecycle actions to recognize, reward, retain or re-engage with existing clients.

+ Communicate with clients through Slack channel, email and on social media platforms when necessary.

+ Provide kind, positive, can-do-attitude problem solving every time, no matter how challenging the issue or how unpleasant the client is.

+ Ensure solutions are being provided to client within 24–48 hours (during business days) —doing everything possible to solve problems with one email, minimizing back-and-forth correspondence.

+ Work with other departments to create better methods to address customer complaints.

+ Measure customer satisfaction through consistent client feedback assessment and assess the impact of the actions.

+ In any case when any client issue cannot be solved, to create a concise list of what needs to be addressed to highlight to Top Management for insight/problem solving.

+ Comprehensively lead in developing new products/services and customize existing products/services to ensure upsell/cross sell to clients remain relevant.

+ Remaining in tune with trends in consumption to ensure that our offerings remain relevant.


+ A minimum of 5 years’ experience as CRM Manager, Customer Service Executive or a relevant role

+ Excellent interpersonal, conflict management and communication skills.

+ Proficiency in MS Office and CRM software.

+ Must be highly detail oriented and have the ability to effectively multi-task.

+ Extensive knowledge of the products and services offered by the company.

+ A team player with leadership skills.

+ Maintain a positive attitude focused on customer satisfaction.


+ Medical

+ Wi-fi


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Al-Farabi Shariff.

Founder of Vennea Marketing

"If SMEs & Corporate businesses are the backbone of our economy, then we are the backbone of SME & Corporate in this era of Digital Marketing."

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